AI Agents, Self-Healing Systems & Human-Bot Collaboration
Agentic Operations | Technical Operations Excellence
| Level | Capability | Action |
|---|---|---|
| Reactive | Respond to incidents | Alert triage, runbooks |
| Proactive | Prevent incidents | Trend analysis, SLO watch |
| Predictive | Anticipate issues | Anomaly detection, ML |
| Autonomous | Self-heal | Auto-remediate, adapt |
40% fewer outages + 45% faster MTTR with SRE + AIOps (Gartner)
By 2026, over 60% of large enterprises will have self-healing systems powered by AIOps.
- Gartner
| Deployment | True Agents |
|---|---|
| Enterprise | 16% |
| Startups | 27% |
True agent = LLM that plans, executes, observes feedback, and adapts
40% of agentic initiatives may fail by 2027 due to unclear ROI
| Activity | AI Improvement |
|---|---|
| Documentation | 45-50% faster |
| Code Generation | 35-45% faster |
| Refactoring | 20-30% faster |
Humans oversee multiple specialized bots, intervening strategically
Low-risk: full autonomy. High-risk: human approval required
| Pattern | Description |
|---|---|
| Puppeteer | Manager bot coordinates specialists |
| Specialist | Deep expertise in narrow domain |
| Reviewer | Quality gate before actions |
| Escalation | Bot-to-bot, then bot-to-human |
| Phase | Target | Scope |
|---|---|---|
| Phase 3 | 70% | Known issues |
| Phase 5 | 90% | All incidents |
Zero manual escalations for known issues
"AI magnifies existing organizational strengths and weaknesses. AI adoption improves throughput but also increases delivery instability."
- DORA Report
Bots as Teammates
Autonomy within guardrails, escalation as exception.