Implementation Roadmap

Phase 1: Foundation (Month 1-2)

Objective: Establish core operational capabilities

• Deploy Grafana Alerting
• Implement PagerDuty integration
• Create incident response playbooks
• Build runbook automation framework
• Establish on-call rotation

Metrics: Alerting live, <15m MTTA, top 10 runbooks

Phase 2: Reliability (Month 3-4)

Objective: Achieve target SLOs and error budget governance

• Error budget dashboard & automation
• Post-mortem workflow automation
• Feature flags infrastructure
• First chaos engineering GameDay
• Canary deployment pipeline

Metrics: 99.0% availability, 95% success rate

Phase 3: Automation (Month 5-6)

Objective: Reduce toil below 50%, increase auto-resolution

• Automated incident triage
• Self-healing runbooks (top 5 alerts)
• Capacity auto-scaling
• Compliance automation

Metrics: 70% auto-resolution, toil <50%

Phase 4: Intelligence (Month 7-8)

Objective: Predictive operations and AIOps

• Anomaly detection ML models
• Predictive capacity alerting
• Automated root cause analysis
• AI-powered post-mortem generation

Metrics: 80% 48hr prediction accuracy, 50% MTTR reduction

Phase 5: Excellence (Month 9-12)

Objective: World-class operations, continuous improvement

• Cloud migration enablement (AWS/GCP)
• Multi-region resilience
• Full OpenTelemetry instrumentation
• Autonomous operations (zero-touch)

Metrics: 99.9% availability, <30s MTTA, 90% auto-resolution

Success Metrics Journey

Bot Army Owners

Key Milestones

• Month 2: First PagerDuty alert fired
• Month 4: First GameDay completed
• Month 6: Self-healing runbooks active
• Month 8: AI-powered RCA deployed
• Month 12: Autonomous operations